Frequently Asked Questions

Do Total Beauty Supplies have finance available?

Answer: Depending on the size of your order, there are options available to help you. Please ask about these options when you place your order with us.

Do Total Beauty Supplies give any discount on the prices shown?

Answer: If you are doing a salon set up, or placing a large order, please contact our customer service team to discuss and we will ensure that you will get the best prices we have available.

How long will my order take to arrive?

Answer: In most cases, if you are in the North Island it is next day delivery, if you are in the South Island, allow a couple of days.

Does the tapware that Total Beauty Supplies sells have backflow prevention?

Answer: No. The reason is that every council has different rules as to what is required. Talk to your plumber about this and make sure that the plumber complies with your council regulations.

Will the tapware that Total Beauty Supplies sells work on Low Pressure?

Answer: No. Our tapware is designed to only work with Mains Pressure hot water systems. If you require tapware for low pressure, you will need to contact a plumbing supplier to source this.

How long does it take to open an account with Total Beauty Supplies?

Answer: Once your account application has been received, it can be processed in the same day.

Do you have any other products available other than what is shown on the TBS website?

Answer: No. This website is current and updated as new items arrive. If there is something that you would like that is not listed, please contact us as we welcome any new ideas.

What hours is the TBS showroom open?

Answer: We are open Monday Friday, 8.30am 5pm.

What is the difference between a hydraulic chair and a gas lift chair?

Answer: A hydraulic chair works on a pumping mechanism. It has oil in the base and to raise and lower the chair you simply pump the foot lever up and down It can raise and lower a person while they are sitting on the chair. A gas lift chair has a pneumatic piston in its base. There is usually a lever on the side of the chair that allows you to alter the height of the chair. The gas lift chairs do not have the ability to lift a person, it is adjustable only on the way down.

If I have a pedestal dryer, can I alter it to become a wall arm dryer?

Answer: No. The wiring of these items is quite different and they cannot be interchanged.

Can I order chairs in other colours than shown?

Answer: Yes. However, we would require a 50% deposit on these chairs and they would have to be made specially so there would be a delay to allow for manufacture and shipping.

Can I change the base of a chair to something different?

Answer: In most cases this is possible, however we would have to order this in specially and there would be a delay to allow for manufacture and shipping.

What is the guarantee period for TBS products?

Answer: All items come with a 1 year manufacturers guarantee. Proof of purchase is required.

If my product breaks within the guarantee period, what will happen?

Answer: TBS has a repair, not replace policy when it comes to problems with our products. We have a qualified Production Manager who will repair all furniture items and we have an authorised service agent for our Electrical repairs. If your product is not able to be repaired, your product will be replaced.

Can I pay my account with my credit card?

Answer: Yes. Total Beauty Supplies accepts Visa, Mastercard, Amex & Diners.

If I have an account with you, will I always receive your promotion brochures?

Answer: Yes. Total Beauty Supplies has a system that ensures that promotions are sent out to all customers, even if they have not purchased in the current month.

What is the benefit of buying a real hair mannequin instead of a synthetic one?

Answer: A real hair mannequin allows you to cut and colour the hair, whereas a synthetic one is not suitable for cutting or colouring as there is no cuticle in the hair.

Do Total Beauty Supplies have any loyalty programs in place?

Answer: Yes. We have Gold Tier Discount levels that you can be placed on. Please contact us to find out the requirements to receive these discounts.